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CQAA October 2013 Speaker Program: Continuous Quality: What Software as Service Means to QA

  • 18 Oct 2013
  • 2:00 PM - 4:00 PM
  • Allstate Insurance 3100 Sanders Road Northbrook, IL 60062 West Plaza Auditorium


Registration is closed
Continuous Quality: What Software as Service Means to QA
Jeff Sussna

About the Topic

The post-industrial service economy is driving profound changes in the nature of work, business, and corporations. These shifts create tremendous challenges and opportunities for IT. In particular, they drive dramatic shifts in the roles, perspectives, and skill sets of QA Engineers. Testers must become software engineers in their own right. At the same time, they need the ability to understand and validate operational concerns such as security, scalability, resilience, etc. In a software-as-service world, QA's ultimate job is to help IT organizations understand the customer's job-to-be-done and ensure they satisfy customers' needs for deliverability and serviceability. This talk will describe the trends driving new approaches to business and IT. It will provide a detailed introduction to the new role QA needs to play in response to these trends. It will describe testing tools and techniques applicable to software service delivery, and will also explore ways QA can help connect Development and Operations more directly to the business and the customer.

Key Learning Objectives

  • Participants will gain a better understanding of the special requirements of software delivered as service
  • Participants will gain an understanding of the new skills required of QA engineers in DevOps/Continuous Delivery organizations
  • Participants will gain an understanding of how QA Engineers can use new skills, roles, and activities to provide greater value to software-as-service organizations, and play a more integral role within those organizations
About the Speaker

Jeff Sussna is Founder and Principal of Ingineering.IT, a Minneapolis consulting firm specializing in design thinking, cloud computing, and continuous delivery. Jeff has more than 20 years of IT experience, and has led high-performance teams across the Dev/QA/Ops spectrum. He is a highly sought-after speaker on IT Innovation topics, and was recognized as a Top 50 Must-Read IT Blogger for 2012 and 2013 by BizTech Magazine. His interests focus on the intersection of development, operations, design, and business.

Host and Location

Allstate Insurance
3100 Sanders Road
Northbrook, IL 60062
West Plaza Auditorium


1:30-2:00 Sign-in & Networking
2:00-2:15 Announcements
2:15-4:00 Presentation (15 minute break at 3:00)



PLEASE REGISTER BY Thursday, October 17, 2013. If you have any questions, please contact CQAA Program Director at

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