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CQAA October 2012 Lunch & Learn: Leading Change from the Inside Out

  • 30 Oct 2012
  • 11:30 AM - 1:00 PM
  • 233 South Wacker Drive 33rd Floor Chicago, Il 60606


Registration is closed
Leading Change from the Inside Out
Susan Slater, Corvus International
Stephen Mooney
, American Eagle Airlines

About the Topic

There is an assumption in systems development that, if a high functioning system is developed, then the people will follow. This assumption has rarely been validated, however. The cost of frustration and delays because of people’s adjustment to change can bring significant dissatisfaction to a leader and their organization. When people face change they go through clearly identifiable stages of adjustment until they reach the stage of acceptance. The complexity and impact of change determines the length of these stages, but the personality of the individual is also a key element. On average, about 80% of the population has a low-to-moderate adaptability to change, so it is rare that an IT project does not face issues because of change. Join Susan to understand the transition process that end users experience with a change in the IT system. Learn to develop successful strategies and methodologies to help manage the interpersonal aspect of the change process.

  • Recognize the impact of change
  • Realize the end user’s experience of change
  • Develop strategies to manage the interpersonal aspects of change
About the Speaker

Susan Slater has over 20 years of consulting experience with a variety of corporate and health care clients in the United States, Europe, Asia, India and Africa. Susan has worked with clients in the airline, automobile, electronics, entertainment, software development, construction, pharmaceutical, health care, and telecommunications industries. She has experience in working at all organizational levels to create measurable improvements through the design and application of effective organizational change initiatives. Susan has served as a coach for individual executives at both the Corporate Vice President and Director levels in a variety of organizations in both business and health care settings

Stephen Mooney is a Regional Airlines Director responsible for onboard procedures, customer service training, FAA regulatory affairs, and has had on-hand experience with Change Management at American Airlines and American Eagle Airlines for over 16+ years. Stephen has worked as a contractor with Shell Oil to create HR virtual learning programs to support their global leadership. Stephen is a respected learning and business leader with communication and facilitation skills that build commitment across all organizational levels. He is consistently sought-after by senior leaders to lead complex initiatives based on proven ability to build relationships and engage employees

Sponsor and Location

TAP Group
Willis Tower
233 South Wacker Drive 33rd Floor
Chicago, Il 60606
(Check in with security at front desk on first floor is required with a photo identification)


11:30 – 11:45 check-in, lunch and networking (Bring your own lunch and drink)
11:45 – 12:45 presentation and discussion


REGISTRATION IS REQUIRED TO ATTEND THIS LUNCH & LEARN. You must be on the registration list for entry into the building.

PLEASE REGISTER BY Monday, September 24, 2012 at If you have any questions, please contact CQAA Program Director at

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