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CQAA September 2023 - Root Cause Analysis Driven Process Improvement

  • 28 Sep 2023
  • 12:00 PM - 1:00 PM
  • webinar


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CQAA September 2023 

Root Cause Analysis Driven Process Improvement

About the Topic

During this presentation, attendees will learn the basics of root cause analysis and its benefits in driving process improvement. They will also learn root cause analysis techniques for both product and process issues..

Key Learning Objective

  • The benefits of performing root cause analysis 
  • Techniques for performing root cause analysis on product issues.
  •  Techniques for performing root cause analysis on process problems.

About the Speaker

Linda Westfall - Westfall Team, Inc.

Linda Westfall is the president of The Westfall Team, which provides software engineering, quality, and project management training and consulting services. Linda has more than 40 years of experience in the software industry. Linda is the author of The Certified Software Quality Engineer Handbook. Linda is a past chair of the ASQ Software Division, a contributor to the PMI PMBOK, an ASQ Fellow, and ASQ CSQE, CMQ/OE, CQA, CBA, a PMI PMP, and has other certifications. Linda’s hobbies include building fireworks and she is a Pyrotechnics Guild International Grand Mas



Please register by September 27th, 2023 at If you have any questions, please contact

Date: Thursday, September 28, 2023, from 12:00pm-1:00pm


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