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CQAA September 2021 Webinar Building High Performing Teams

  • 22 Sep 2021
  • 12:00 PM - 1:00 PM
  • Webinar


Registration is closed

Building High Performing Teams

Yolonda Kennedy - PennyMac Loan Services, LLC

About the Topic

Teams are an essential part of every organization. Whether the team is co-located, 100% remote or a combination of remote and in person, team productivity and performance is important to the success of the company. There are key leadership skills needed to build engaged and high performing teams. This webinar will focus on key aspects of building high performing teams, improving the dynamics between team members, and establishing the foundation needed to set your team up for success. You will leave this session with an actionable plan that will allow you to set team goals, improve team meetings and create a safe environment for team members to work, learn and grow while achieving superior business results.

Key Learning Objectives

In this webinar, you'll learn:

  • The process to identify or hire the right person(s) for a high performing team
  • How to use behavior interviewing and skills assessments to assist in hiring and in team planning and development
  • Tips for onboarding, mentoring and training to ensure team retention, productivity and sustainability
  • Tips for getting the best performance from remote teams

Date and Time

Wednesday, September 22nd, 2021
12:00 Noon – 1:00 PM

About the Speakers

Yolonda Kennedy is a results-driven manager with over 25 years of experience in the IT industry.  Yolonda is currently Manager, IT Risk & Compliance at PennyMac Loan Services, LLC where she is responsible for the development and quality assurance of policies and procedures supporting the application development, project management and vendor management functions. Yolonda’s previous role was a Senior Manager for Anthem, Inc. where she focused on driving quality improvements and increasing the capability of the enterprise Quality Assurance (QA) organization. Prior to Anthem, Yolonda worked for PepsiCo, Inc. where she excelled in several roles including QA Portfolio Manager. Yolonda was a key player in building both Anthem’s and PepsiCo’s Enterprise Quality Center of Excellence. Yolonda received her BS degree from Jackson State University and her MBA degree from the University of Dallas. She has several certifications: CQIA, CTFL, CSTE, CSM, SA, SDP and Prosci Change Management.

Hosted By

SPR Consulting


PLEASE REGISTER BY September 21st, 2021 at If you have any questions, please

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