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CQAA October 2020 Event: Production Stability: QA’s Role in ‘Strengthening Right’

  • 29 Oct 2020
  • 12:00 PM - 1:00 PM
  • To Be Determined


Registration is closed

Production Stability: QA’s Role in ‘Strengthening Right’

Shalla Goyal, Northern Trust

About the Topic

Most QA organizations think of “shift left” but fail to focus on “strengthening right”. One common thing all test practitioners strive to achieve is mitigating risk for the production consumers through shift left strategies and testing early as possible. The challenge though is how to drive production stability at a time when our technical echo system is becoming increasingly complex creating large gaps between our existing test environments and real production systems. Join Shalla Goyal as she explains the key dimensions of testing in production that are necessary for production stability but ignored. She will explain why 24/7 monitoring/alerting alone is far from enough. She will share the key success factors to effectively conduct automated testing of applications in production like a real user. Shalla will describe how to leverage production incident patterns, establish enterprise process controls, and effectively use the combination of both application and infrastructure automated testing to drive production stability. Finally, she will describe how to institutionalize the patterns of technologies and standard categories of testing for each technology.

Key Learning Objectives

  • What is production validation?
  • How does ‘Strengthen the Right’ help to mitigate production risk?
  • What are the diagnostics to help reduce the Mean Time To Resolve (MTTR) a production issue?
  • What data analytics can be used for prevention and prediction to achieve production stability?

About the Speaker

As a Software Quality Manager for Northern Trust’s Technology Shared Services Organization, Shalla Goyal’s career includes significant leadership experience in managing IT projects with an emphasis on quality control and software testing, including automated testing, process re-engineering and organizational change management. She has extensive experience as a corporate practitioner in managing enterprise test delivery, driving testing and project management transformation, delivering process improvements, driving production stability and managing growth and improvements using data and metrics. Prior to Northern Trust, Shalla was a management consultant for Kenway Consulting and IT Manager for Allstate. She started her career as a developer at BP Amoco and then moved to project management and consulting positions for several small IT consulting firms. She has a BS in Management Information Systems (MIS) from the University of Illinois at Chicago, a JD degree in computer law from IIT-Chicago Kent, and PMP (Project Management Professional) certification.


Please register by October 28, 2020, at If you have any questions, please contact CQAA Program Director at


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