Imagine having a defined process so important that not following it means the potential destruction of a priceless and irreplaceable item. So why would any rational, well-intentioned person deliberately choose not to follow the process? Better yet, why would three intelligent, rational, well-intentioned people choose not to follow the process? Prepare for a shocking, real-world case study where we discuss this exact scenario, the potential causes of pressure these three people felt, and the dangerous environment where it was not safe to speak up. Further, we will use this scenario to highlight the impact of focusing on efficiency over effectiveness. All three people knew the process, but the pressure they felt from management to be efficient in fixing the problem, caused them to solve it ineffectively. Don’t be like this company. Learn to recognize the real root-cause and take action to correct it, before it causes permanent damage to an irreplaceable artifact.
Frank Rios is an experienced Agile coach, scrum master, leader, and project manager in both the Public and Private sectors with a solid background in IT application architecture and development. Frank has twenty years of experience all phases of the Software Development Live Cycle (SDLC). He is currently running the Agile Leadership Program at his company; a six month program that teaches the principles of Agile and how to become a leader in an Agile environment. He holds multiple Scrum certifications, including: Certified Scrum Master (CSM), Certified Scrum Professional (CSP), and Certified Scrum Product Owner (CSPO). He is also a Project Management Professional (PMP) and a Six Sigma Green Belt. He has been a speaker at the Kansas City Developers Conference in 2009 and 2010.