Log in

CQAA May 2016 Speaker Program: Efficiency and Effectiveness - When Process and Pressure Collide

  • 10 May 2016
  • 2:00 PM - 4:00 PM
  • DePaul University – O’Hare Campus 8770 W. Bryn Mawr Avenue, Suite 100 Chicago, IL 60631


Registration is closed

Efficiency and Effectiveness - When Process and Pressure Collide

Frank Rios, Protean IT Management, LLC
Rich Valde, HERE a Nokia Company

About the Topic

Imagine having a defined process so important that not following it means the potential destruction of a priceless and irreplaceable item. So why would any rational, well-intentioned person deliberately choose not to follow the process? Better yet, why would three intelligent, rational, well-intentioned people choose not to follow the process? Prepare for a shocking, real-world case study where we discuss this exact scenario, the potential causes of pressure these three people felt, and the dangerous environment where it was not safe to speak up. Further, we will use this scenario to highlight the impact of focusing on efficiency over effectiveness. All three people knew the process, but the pressure they felt from management to be efficient in fixing the problem, caused them to solve it ineffectively. Don’t be like this company. Learn to recognize the real root-cause and take action to correct it, before it causes permanent damage to an irreplaceable artifact.

Key Learning Objectives
  • Distinguish between efficiency and effectiveness
  • Learn how a lack of trust and an unsafe environment can lead to poor quality
  • Find out what to do when your company’s culture or environment is the actual root-cause of poor quality
About the Speaker

Frank Rios is an experienced Agile coach, scrum master, leader, and project manager in both the Public and Private sectors with a solid background in IT application architecture and development. Frank has twenty years of experience all phases of the Software Development Live Cycle (SDLC). He is currently running the Agile Leadership Program at his company; a six month program that teaches the principles of Agile and how to become a leader in an Agile environment. He holds multiple Scrum certifications, including: Certified Scrum Master (CSM), Certified Scrum Professional (CSP), and Certified Scrum Product Owner (CSPO). He is also a Project Management Professional (PMP) and a Six Sigma Green Belt. He has been a speaker at the Kansas City Developers Conference in 2009 and 2010.

Rich Valde is a Manager of Engineering at HERE, a Nokia company. He leads a team that develops tools to create Venue maps and passionate about indoor mapping. Previously, Rich worked in the embedded computing and Fleet Management spaces. Other professional interests include creating effective development teams using the Agile Software development process. Before entering the technical world, Rich worked as a singing waiter, a voice coach for a Youth Theater and a musician. He currently enjoys long walks, a good cup of coffee and reading good books on a variety of topics.

Host and Location

DePaul University – O’Hare Campus
8770 W. Bryn Mawr Avenue, Suite 100
Chicago, IL 60631


1:30-2:00 Sign-in & Networking
2:00-2:15 Announcements
2:15-4:00 Presentation (15 minute break at 2:45)


PLEASE REGISTER BY Monday, May 09, 2016 at If you have any questions, please contact CQAA Program Director at

Powered by Wild Apricot Membership Software