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CQAA October 2014 Program: Creating Useful Metrics to Provide Quality Software

  • 23 Oct 2014
  • 2:00 PM - 4:00 PM
  • Morningstar Inc. 22 W Washington Street Auditorium, 7th Floor Chicago, Il 60602


Registration is closed

Creating Useful Metrics to Provide Quality Software

Helene Astier's,

About the Topic

In order to provide quality software, a Quality Assurance Team needs to create useful metrics that span the entire Software Development Life Cycle. Metrics can usually be categorized in three ways - people, process, and technology. People metrics are used to monitor teams, to plan teams, and to measure team productivity. Process metrics evaluate the health of products, the day to day operations and enforcement of processes, and gauge the effect of changing processes. Technology metrics assess the impact of new technology and measure QA automation. During this presentation, you will learn what to measure and why, how to measure it, how to benchmark effectively, and how to spot trends over time. You will also gain insight on how to interpret the results, how to convey the information back to the stakeholders, and how to make metrics actionable and take corrective actions.

Key Learning Objectives

  • What are good metrics for measuring people, process and technology
  • How to calculate, analyze, interpret and benchmark metrics
  • How to ensure metrics are useful to stakeholders
About the Speaker

Helene Astier’s Software Quality Assurance career started in 1999 under the mentorship of two prominent authors in software testing, Dr. James Whittaker and Dr. Cem Kaner. She graduated with a Master of Science in Computer Science and an MBA from the Florida Institute of Technology. Recently, she was the VP of Quality Assurance and Process Control Manager at Incapital, a financial firm that underwrites billions of dollars of bonds a year. She was responsible for building the Quality Assurance Department, overhauled the SDLC processes and built metrics to monitor processes. Currently, she manages a distributed cross-functional team of 40 Quality Assurance professionals at

Host and Location

Morningstar Inc
22 W Washington Street
Auditorium, 7th Floor
Chicago, Il 60602


1:30-2:00 Sign-in & Networking
2:00-2:15 Announcements
2:15-4:00 Presentation (15 minute break at 3:00)



PLEASE REGISTER BY Tuesday October 21, 2014 at If you have any questions, please contact CQAA Program Director at

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