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Upcoming events

    • 29 Oct 2020
    • 12:00 PM - 1:00 PM (CDT)
    • To Be Determined

    Production Stability: QA’s Role in ‘Strengthening Right’

    Shalla Goyal, Northern Trust

    About the Topic

    Most QA organizations think of “shift left” but fail to focus on “strengthening right”. One common thing all test practitioners strive to achieve is mitigating risk for the production consumers through shift left strategies and testing early as possible. The challenge though is how to drive production stability at a time when our technical echo system is becoming increasingly complex creating large gaps between our existing test environments and real production systems. Join Shalla Goyal as she explains the key dimensions of testing in production that are necessary for production stability but ignored. She will explain why 24/7 monitoring/alerting alone is far from enough. She will share the key success factors to effectively conduct automated testing of applications in production like a real user. Shalla will describe how to leverage production incident patterns, establish enterprise process controls, and effectively use the combination of both application and infrastructure automated testing to drive production stability. Finally, she will describe how to institutionalize the patterns of technologies and standard categories of testing for each technology.

    Key Learning Objectives

    • What is production validation?
    • How does ‘Strengthen the Right’ help to mitigate production risk?
    • What are the diagnostics to help reduce the Mean Time To Resolve (MTTR) a production issue?
    • What data analytics can be used for prevention and prediction to achieve production stability?

    About the Speaker

    As a Software Quality Manager for Northern Trust’s Technology Shared Services Organization, Shalla Goyal’s career includes significant leadership experience in managing IT projects with an emphasis on quality control and software testing, including automated testing, process re-engineering and organizational change management. She has extensive experience as a corporate practitioner in managing enterprise test delivery, driving testing and project management transformation, delivering process improvements, driving production stability and managing growth and improvements using data and metrics. Prior to Northern Trust, Shalla was a management consultant for Kenway Consulting and IT Manager for Allstate. She started her career as a developer at BP Amoco and then moved to project management and consulting positions for several small IT consulting firms. She has a BS in Management Information Systems (MIS) from the University of Illinois at Chicago, a JD degree in computer law from IIT-Chicago Kent, and PMP (Project Management Professional) certification.


    Please register by October 28, 2020, at If you have any questions, please contact CQAA Program Director at


    The presentation will either be a webinar or in-person lunch & learn at Northern Trust’s downtown offices.  Plans will be finalized in August.

Past events

23 Sep 2020 CQAA September 2020 Webinar: Value of Codeless Test Automation
18 Aug 2020 CQAA August 2020 Webinar: Test Scenario Design Models: What are They and Why are They Your Key to Agile Quality Success
22 Jul 2020 CQAA July 2020 Webinar: Effective Test Strategies! Are They Meeting Stakeholder Needs?
23 Jun 2020 CQAA June 2020 Webinar: Testing the Manifesto
21 May 2020 CQAA May 2020 Webinar: Unit Testing: Why and How QA Can Get Involved
28 Apr 2020 CQAA April 2020 Webinar: Future of Testing - Software Process and Measurement Cast
25 Mar 2020 CQAA March 2020 Webinar: Test Automation in DevOps: Moving Towards Continuous Testing
19 Feb 2020 CQAA February 2020 Speaker Program: How to Implement ATDD from Scratch in Large Scale Agile Projects
18 Dec 2019 CQAA December 2019 Webinar: The Revised Role of Functional QA Managers
20 Nov 2019 CQAA November 2019 Speaker Program: Regression Testing: Ensuring Adequate Coverage and Prioritization
16 Oct 2019 CQAA October 2019 Speaker Program: A Picture is Worth a Thousand Words: Metrics with a Punch!
17 Sep 2019 CQAA September 2019 Speaker Program: The Art of Saying No
15 Aug 2019 CQAA August 2019 Lunch-n-Learn: Automation Pitfalls and How to Swing Past the Tar Pit
18 Jul 2019 CQAA July 2019 Speaker Program: Adding Automated UI Tests to Your iOS Application
19 Jun 2019 CQAA June 2019 Speaker Program: Security Testing for QA’s
17 May 2019 CQAA May 2019 Speaker Program: For a Fresh Perspective on Team Leadership Look to the Drummer What?
18 Apr 2019 CQAA April 2019 Speaker Program: So You Want to Start API Testing, Now What?
27 Feb 2019 CQAA February 2019 Lunch-n-Learn: Selenium Meet-up
22 Jan 2019 CQAA January 2019 Lunch-n-Learn: Selenium Meet-up
12 Dec 2018 CQAA December 2018 Webinar: Scaling Agility - A Practitioner's Framework
15 Nov 2018 CQAA November 2018 Speaker Program: Owning Quality in a Cross-Functional Agile Team
23 Oct 2018 CQAA October 2018 Lunch-n-Learn: Automation Meet-Up: Successes, Challenges and Lessons Learned
18 Sep 2018 CQAA September 2018 Speaker Program: Quality Buddy System: How QA can influence Application Development to achieve High Quality Products
22 Aug 2018 CQAA August 2018 Webinar: What Team Size Says About Your Company's Quality Culture
18 Jul 2018 CQAA July 2018 Speaker Program: Industrialized Agile Quality: Leveraging ISO Standards to Deliver Business Agility with World Class Quality
22 Jun 2018 CQAA June 2018 Speaker Program: Innovation: Start With Why, Spaghetti and a Marshmallow
08 May 2018 CQAA May 2018 Lunch-n-Learn: OMG! What's Next for Us Software Testers?
19 Apr 2018 CQAA April 2018 Speaker Program: From Nuclear Submarines to Agile Widgets: What QA and Test Defect Rates Are Saying
22 Mar 2018 CQAA March 2018 Speaker Program: The New Test Automation Toolkit: From Cloud to Code Analysis
22 Feb 2018 CQAA February 2018 Speaker Program: Best Practices for Desktop and Mobile Open Source Automation
23 Jan 2018 CQAA January 2018 Speaker Program: Automated Testing and the DevOps Pipeline
13 Dec 2017 CQAA December 2017 Speaker Program: Performance Testing Strategy and Implementation
30 Nov 2017 CQAA November 2017 Speaker Program: Knowledge ≠ Understanding: An Agile Journey
25 Oct 2017 CQAA October 2017 Speaker Program: Designing a Comprehensive QA Roadmap
20 Sep 2017 CQAA September 2017 Speaker Program: Test Case Renovation
22 Aug 2017 CQAA August 2017 Speaker Program: Demystifying Mobile Testing - Quick Tours on Your Mobile App
25 Jul 2017 CQAA July 2017 Speaker Program: Designing a Roadmap towards Continuous Quality
15 May 2017 CQAA May 2017 Speaker Program: Agile QA Dashboard: Metrics that Matter for your Agile QA Teams
07 Apr 2017 CQAA April 2017 Panel Discussion: Using Selenium within Your Test Automation Solution
21 Mar 2017 CQAA March 2017 Speaker Program: Continuous Delivery Changes Everything (For The Better!)
27 Feb 2017 CQAA Suburbarn Automation Meet-Up: Successes, Challenges and Lessons Learned
22 Feb 2017 CQAA February Webinar: Testing in an Internet of Things’ World!
31 Jan 2017 CQAA Automation Meet-Up: Successes, Challenges and Lessons Learned
25 Jan 2017 CQAA January 2017 Webinar: Technology Megatrends and QA: Ready, Set, Evolve!
17 Nov 2016 CQAA November 2016 Speaker Program: How to Test When the Requirements are Unknown
21 Sep 2016 CQAA September 2016 Speaker Program: How to Measure the Quality of Testing
17 Aug 2016 CQAA August 2016 Webinar Simplicity: The Path to Achieving Agile Testing Efficiency
25 Jul 2016 CQAA July 2016 Speaker Program: Responsive Web Testing: Way Beyond Resizing a Browser Window
28 Jun 2016 CQAA June 2016 Speaker Program: Leveraging Free, Open Source, and Low Cost Tools for Back End Testing
10 May 2016 CQAA May 2016 Speaker Program: Efficiency and Effectiveness - When Process and Pressure Collide
07 Apr 2016 CQAA April 2016 Round Table Discussion: Test Cases Written by Business Analysts
06 Apr 2016 QUEST 2016 Webinar Series: Improve your Retrospectives with Agile Kaizen
24 Mar 2016 QUEST 2016 Webinar Series: Metrics That Matter – In the Context of Software Testing and QA with Bernd Haber
22 Mar 2016 CQAA March 2016 Speaker Program: The Testing Pyramid: It's Not About Testing
25 Feb 2016 CQAA February 2016 Speaker Program: What Project Teams Need to Know about Test Automation
18 Feb 2016 QUEST 2016 Webinar Series: Pairwise Testing: What it is, When to Use and Not to Use with Philip Lew
26 Jan 2016 CQAA January 2016 Speaker Program: Influencing your Team Towards BDD & Agile Practices
21 Jan 2016 QUEST 2016 Webinar Series: Compatibility Testing for Mobile Devices
13 Nov 2015 CQAA November 2015 Round Table Discussion: Testing Effort Estimation in Agile
20 Oct 2015 CQAA October 2015 Speaker Program: Data, Data Everywhere! Understand Your Data & Maximize Test Coverage
16 Sep 2015 CQAA September 2015 Speaker Program: Real World Security Testing
26 Aug 2015 CQAA August 2015 Round Table Discussion: Data Testing / Data Validation
18 Aug 2015 CQAA August 2015 Webinar: Root Cause Analysis: Helping Make the Right Decisions
21 Jul 2015 CQAA July 2015 Speaker Program: When is a Project Ready for Software Automation?
13 Jul 2015 Certified Software Tester (CSTE) Prep Course
20 May 2015 CQAA May 2015 Speaker Program: Best Practices for Performance Testing Mobile Apps
28 Apr 2015 CQAA April 2015 Lunch & Learn: The Perils of Being an Agile Tester – Discussion Forum
25 Mar 2015 CQAA March 2015 Speaker Program: Promoting Quality Principles and Practices thru Organization Change Management
18 Feb 2015 CQAA February 2015 Speaker Program: QA Engagement During User Acceptance Testing
12 Feb 2015 CQAA February 2015 Webinar: The Force Awakens
23 Jan 2015 CQAA January 2015 Webinar: Enterprise Agility Starts with Healthy Teams, How Healthy is YOUR Agile Team?
15 Jan 2015 CQAA January 2015 Webinar: Why Test Automation Fails
04 Dec 2014 CQAA December 2014 Webinar: Test Data Management for Agile Continuous Testing
19 Nov 2014 CQAA November 2014 Program: The QA Aspects of DevOps - Enabling Quality, Speed and Agility within your SDLC
23 Oct 2014 CQAA October 2014 Program: Creating Useful Metrics to Provide Quality Software
24 Sep 2014 CQAA September 2014 Speaker Program: CSI Chicago: Attributes of a Successful Software Forensics Solutions
23 Sep 2014 Certified Software Tester (CSTE) Prep Course
27 Aug 2014 CQAA August 2014 Webinar: Revealing the Mystery behind Test Automation Framework Design
31 Jul 2014 CQAA July Event: The Bushido Code & 30th Anniversary Celebration
24 Jun 2014 CQAA June 2014 Speaker Program: Managing Your Offshore Testing Team
20 May 2014 CQAA May 2014 Speaker Program: Roadmap to Continuous Integration Testing and Benefits
23 Apr 2014 CQAA April 2014 Speaker Program: Reaching the Holy Grail of Effective Application Performance Testing and Analysis
19 Mar 2014 CQAA March 2014 Speaker Program: Quality Engineering: Driving Higher Quality throughout the SDLC
25 Feb 2014 CQAA February 2014 Speaker Program: Model-Based Testing: Taking BDD/ATDD to the Next Level
19 Feb 2014 Quest February 2014 Webinar: Software Quality Metrics Do’s and Don’ts
13 Feb 2014 CQAA February 2014 Lunch & Learn: Lightning Talks Strike CQAA Again
05 Feb 2014 Quest February 2014 Webinar: Career Planning for Agile QA
12 Dec 2013 CQAA December 2013 Webinar: Best Practices in Testing
19 Nov 2013 CQAA November 2013 Speaker Program: Testing Mobile Apps and Websites: Conquering the Multitude with the help of Automation
18 Oct 2013 CQAA October 2013 Speaker Program: Continuous Quality: What Software as Service Means to QA
20 Sep 2013 CQAA September 2013 Speaker Program: Metrics: Delivering QA Value Across IT
21 Aug 2013 CQAA August 2013 Webinar: 5 Steps to World Class Testing Performance - What is the TMMi?
25 Jul 2013 CQAA July 2013 Speaker Program: Integrating Exploratory Testing with Traditional Testing Methods
17 Jul 2013 CQAA July 2013 Lunch & Learn: Microsoft TFS/MTM Tool Interest Group
25 Jun 2013 CQAA June 2013 Speaker Program: Agile Testing in a Waterfall World
23 May 2013 CQAA May 2013 Speaker Program: Secrets of Test Automation
16 May 2013 CQAA May 2013 Lunch & Learn: Tools for Quality Assurance / Quality Control
18 Mar 2013 CQAA March 2013 Speaker Program: Distributed Teams that Pop
22 Feb 2013 CQAA February 2013 Speaker Program: Risk-Based Testing: Focused Effort, Better Results
14 Feb 2013 CQAA February 2013 Lunch & Learn: Lightning Talks Strike CQAA Again
25 Jan 2013 CQAA January 2013 Speaker Program: The UAT Chess Game: Playing Your Pieces to Win
19 Dec 2012 CQAA December 2012 Webinar: Test Planning Versus Test Strategy. Are They the Same?
13 Nov 2012 CQAA November 2012 Speaker Program: The Application Management Tools Industry Has Failed You!
30 Oct 2012 CQAA October 2012 Lunch & Learn: Leading Change from the Inside Out
26 Sep 2012 CQAA September 2012 Lunch & Learn: Quality Application Leadership in a Large Organization
14 Sep 2012 CQAA September 2012 Speaker Program: Assessing your Testing Using the Test Maturity Model (TMM)
15 Aug 2012 CQAA August 2012 Webinar: Testing 2013
27 Jul 2012 CQAA July 2012 Speaker Program: Automation using Open Source Frameworks like Selenium and TestNG
28 Jun 2012 CQAA June 2012 Speaker Program: Performance Testing: Roles, Activities and QA Inclusion
20 Jun 2012 CQAA June 2012 Lunch & Learn: Enterprise of Social Media, Collaboration, Jetpacks, and Ray Guns
17 Apr 2012 CQAA April 2012 Speaker Program: Exploring How the Mobile App Project Is Shaping the Way We Approach Quality
11 Apr 2012 CQAA April 2012 Lunch & Learn: Model Based Testing for Flexible and Predictable Test Coverage
20 Mar 2012 CQAA March 2012 Speaker Program: Testing and Measurement
23 Feb 2012 CQAA February 2012 Program: 10 Principles of Smart Requirements Gathering
16 Feb 2012 CQAA February 2012 Lunch & Learn: Lightning Talks Strike CQAA
17 Jan 2012 CQAA January 2012 Program: Automated Tests Into Automated Builds!
06 Dec 2011 CQAA December 2011 Webinar: Raising Your Technical Debt Ceiling…Or Not?
08 Nov 2011 CQAA November 2011 Program: Successful Strategies for QA-Based Security Testing
26 Oct 2011 CQAA October 2011 Program: Functional Testing and Automation within Behavior Driven Development
27 Sep 2011 CQAA September 2011 Lunch & Learn: Web Accessibility: A Missed Quality Requirement
20 Sep 2011 CQAA September 2011 Dinner Event: Innovations & Emerging Trends in Software Quality Assurance
09 Aug 2011 CQAA August 2011 Webinar: Testing @ Microsoft
27 Jul 2011 CQAA July 2011 Program: Mobile Technology Testing - Are You Ready?
22 Jun 2011 CQAA June 2011 Program: Exploratory Testing in the Enterprise
08 Jun 2011 Certified Software Quality Analyst (CSQA) Prep Course
06 Jun 2011 Certified Software Tester (CSTE) Prep Course
24 May 2011 CQAA May 2011 Spring Dinner Event: The Future of Software Projects - How Quality Assurance and Development Are Changing
19 May 2011 CQAA May 2011 Lunch & Learn: Establishing and Integrating Service Oriented Architecture (SOA) Testing
26 Apr 2011 CQAA April 2011 Program: Closing the Gap in Regression Testing
20 Apr 2011 CQAA April 2011 Lunch & Learn: Getting the Best out of Distributed Teams
15 Mar 2011 CQAA March 2011 Program: Defect Prevention - A Tester's Role in Process Improvement and Reducing the Cost of Poor Quality
23 Feb 2011 CQAA February 2011 Program: Scrum - A Disciplined Approach to Product Quality and Project Success
09 Feb 2011 CQAA February 2011 Lunch & Learn: Meeting New Business Challenges With Dynamic Quality Assurance
18 Jan 2011 CQAA January 2011 Program: Project and Process Tailoring for Success
07 Dec 2010 CQAA December 2010 Webinar: Writing Testable Requirements
30 Nov 2010 CQAA November 2010 Program: IT Disciplines - Collaboration, Competencies, and Careers
26 Oct 2010 CQAA October 2010 Program: A Guide to Software Tool Selection
21 Oct 2010 CQAA October 2010 Lunch & Learn: Collaborative Lifecycle Management
21 Sep 2010 CQAA September 2010 Dinner Event: Mitigating Exploitable Software Risk
14 Sep 2010 CQAA September 2010 Lunch & Learn: Parallel Data Testing
26 Aug 2010 CQAA August 2010 Webinar: Team-Based Acceptance Test Driven-Development
28 Jul 2010 CQAA July 2010 Program: Practical Metrics for Managing and Improving Software Testing
23 Jun 2010 CQAA June 2010 Lunch and Learn: Reporting Skills and Software Testing
17 Jun 2010 CQAA June 2010 Program: Introducing Risk Based Testing to Organizations
26 May 2010 CQAA May 2010 Lunch and Learn: Agile Through SCRUM
17 May 2010 CQAA May 2010 Dinner Program: Dr Cem Kaner Speaks on the Law of Software Quality
27 Apr 2010 CQAA April 2010 Lunch and Learn: Testing Critical Infrastructure Applications
13 Apr 2010 CQAA April 2010 Program with C-SPIN: Managing Software Quality within the Team Software Process
24 Mar 2010 CQAA March 2010 Program: Bringing Value to the Organization With Performance Testing
25 Feb 2010 CQAA February 2010 Lunch and Learn - 360° Project Lifecycle Health Assessments
16 Feb 2010 CQAA February 2010 Program: Optimizing Modular Test Automation
27 Jan 2010 CQAA January Program: Assurance for Cloud Computing
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